# Privacy Notice Last Updated: February 23, 2026 Welcome! We are Flex Technology Co (“Flex”, “Company”, “we”, “us” or “our”), a payment processor for health Flexible Spending and Health Savings Accounts (“FSA/HSA”). This Privacy Notice explains how Flex and its affiliates collect, use, disclose, and otherwise processes personal information (as defined below) in connection with our websites (the “Sites”) and other websites we own and operate that link to this Privacy Notice, and the related content, platform, services, products, and other functionality offered on or through our services (collectively, the “Services”). It does not address our privacy practices relating to Flex job applicants, employees and other personnel. For more information about how Flex processes consumer health data, please refer to our [Consumer Health Data Privacy Notice](/content/legal/consumer-health-data-privacy-notice/index.html). Flex is the controller of the personal information we hold about you in connection with your use of the Services. This means that we determine and are responsible for how your personal information is used. In certain situations, Flex may function as a service provider for other businesses. In the course of providing services for other businesses, we may collect your personal information on behalf of our business customers. We recommend referring to the privacy notice or notice of privacy practices of the business customer with which you have a relationship for information on how they engage service providers, like us, to collect and process Customer Data on their behalf. ## WHAT IS PERSONAL INFORMATION? When we use the term “personal information” in this Privacy Notice, we mean any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular natural person or household or any other data or information that constitutes “personal data”, “personal information,” or “personally identifiable information.” ### 1. OUR COLLECTION AND USE OF PERSONAL INFORMATION We collect personal information in a variety of ways. For example, you may provide us your personal information when you register for an account, set up services, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, contest or sweepstakes, redeem a promotion, or use some other feature of our Service. We may link or combine your activities and information collected from you on our websites and mobile apps with information we receive from third parties, as well as information we collect automatically through tracking technologies. This allows us to provide you with a personalized experience regardless of how you interact with us. **Personal Information Collected from You** We may collect the following categories of personal information submitted to us by individuals through the Services: - **Contact Information**: including first and last name, business email address, business postal address, employer, job title, your area of responsibility, company name, phone number, and communication preferences. - **Account Information**: including first and last name, company name, employer, job title, business email address, user ID and password, profile information, affiliations, account balances, payment and purchase history information, and any other information you provide to us. - **Payment and Transaction Information**: if you sign up or use one of our Services requiring payment, we collect the information provided in connection with such payment, including transaction history and the purchase price. - **Inquiry and Communications Information**: including information provided in intake forms and other communications. - **Newsletter, Marketing Emails, and Blog Information**: including email address and communication preferences. - **User Content**: including any files, documents, videos, images, data, or information you choose to upload or transmit through your communications with us or your use of the Site. - **Feedback Information**: including feedback and ratings. - **Business Representative Contact Information**: if you are a business representative. - **Other Information**: that you provide to us online, by phone or in person. **Personal Information from Third Parties** We also obtain personal information from third parties that we often combine with personal information we collect either automatically or directly from an individual. - **Flex Entities**: from other companies owned or controlled by Flex. - **Your Employer / Company**: if you interact through your employer or company. - **Service Providers**: that perform services solely on our behalf. - **Business Partners**: such as companies offering their products and/or services. - **Telehealth Providers**: to provide the Services to you. - **Other Sources**: such as publicly available sources or through transactions. Through the provision of our Services, we may also process deidentified information that cannot reasonably be used to infer information about a particular consumer or household. **Personal Information Automatically Collected** We, and our third-party partners, automatically collect information about how you access and use the Services when you visit our services, read our emails, or otherwise engage with us through tracking technologies. Information typically includes: - Details about devices and browsers used. - Information about usage and engagement with our services. - Location information derived from IP addresses. - Analytics data to measure traffic and usage trends. All of the information collected automatically through these tools allows us to improve your customer experience by enhancing and personalizing your user interaction. ### Additional Uses of Personal Information We may use personal information we collect to: - Fulfill your requests or transactions. - Manage operations and customer support. - Verify identity and entitlement to products or Services. - Communicate with individuals. - Improve and customize our Services. ### 2. OUR DISCLOSURE OF PERSONAL INFORMATION We may also share personal information with third parties, as follows: - **Flex Entities**: sharing within the companies controlled by Flex. - **Your Employer / Company**: sharing with your employer if applicable. - **Claim Agents**: with your consent. - **Other Service Providers**: third-party service providers engaging in our operational services. - **Telehealth Providers**: to provide the Services. - **Ad Networks and Advertising Partners**: for advertising and targeting purposes. - **Business Transaction**: during a corporate business transaction. - **Legal Obligations**: complying with laws and legal requests. - **With Your Consent**: when individuals consent to share their information. ### 3. THIRD-PARTY DATA COLLECTION AND ONLINE ADVERTISING We may participate in interest-based advertising and use third-party advertising companies for targeted advertisements based on your browsing history. Data is usually collected through tracking technologies and may include click stream information and other relevant data to tailor advertisements. ### 4. CONTROL OVER YOUR INFORMATION You may control your information in various ways, including: - **Device Access**: control access to your device information. - **Email Preferences**: opt-out of promotional communications. - **Modifying Information**: request to modify or delete your information. - **Cookies**: manage cookie preferences through your browser settings. ### 5. DATA RETENTION We will typically store personal information no longer than necessary for the purposes it was collected and as required by law. ### 6. CHILDREN’S PERSONAL INFORMATION Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. Parents or guardians should contact us for removal of such information if found. ### 7. LINKS TO THIRD-PARTY WEBSITES OR SERVICES Our Services may include links to third-party websites which are not governed by this Privacy Notice. ### 8. UPDATES TO THIS PRIVACY NOTICE This Privacy Notice may be updated from time to time; material changes will be notified. ### 9. CONTACT US For questions or requests regarding this Privacy Notice, please email support@withflex.com. ### 10. REGION-SPECIFIC DISCLOSURES **Shine the Light Disclosure - California**: We do not share your personal information with third parties for their own direct marketing purposes. **Consumer Health Data Privacy - Conneticut, Nevada and Washington**: further information can be found in our [Consumer Health Data Privacy Notice](/content/legal/consumer-health-data-privacy-notice/index.html).